User manuals, video tutorials, and answers to common questions about selling and shopping on NgLabStore.
Frequently asked questions
Does it work without internet?
Absolutely! NgLabStore is designed to work completely offline. You can process sales, manage inventory, and serve customers without any internet connection. When you connect, data syncs automatically.
What operating systems are supported?
NgLabStore runs on Windows 10 or later, macOS 11 (Big Sur) or later, and modern Linux distributions including Ubuntu, Debian, and Fedora.
Can I migrate data from another system?
Yes, we support data migration from common formats including CSV and Excel. Our support team can help you with the migration process for larger datasets.
Can I sell online and reach new customers?
Yes. List your products on the NgLabStore marketplace, get your own branded storefront, and reach buyers searching nearby — right alongside your in-store sales.
How do customers pay, and is it safe?
Customers pay by mobile money (MTN and Orange). Payments are held in escrow and released only when the order is delivered, so both buyer and seller are protected.
Do I need to install anything to sell online?
No. You can run your online store entirely from your web dashboard — no install required. The desktop POS is optional and adds offline in-store selling.